Terms & Conditions

Methods of Payment

We accept payments online using Visa and MasterCard credit/debit card in AED, as well as PayPal. We also accept Cash on Delivery method.


Delivery Policy

Any product purchased directly from this website can either be:

  • Picked from our office located in Jumeirah Lakes Towers, Cluster E, Saba 1, office 2204;
  • Delivered to your location using third-party courier service.

Any amount of products can be purchased at once, as long as they are available in stock.

For more information, please check the Delivery Policy page.


Return Policy

If you are not completely satisfied with your purchase, we will accept returns for merchandise within 30 days of purchase for most orders. With a receipt, we offer a refund in the same manner in which the original sale was made for the returned items. All items must be returned in new condition with original packaging and contents. Items cannot be returned without a receipt. Price adjustments for orders already placed will not be honored.

Merchandise cannot be returned to retail stores for a refund. All items must be returned by mail, please repackage it, enclose the packing slip and send it back to us. We recommend using an insured, trackable shipping method. If you do not have the packing slip, please enclose a note with your name, billing address, order # and order date. You will be responsible for any return shipping charges.

If your card is damaged on arrival, please reach out to us at shop@say.ae with pictures of the damage and we will work with you to remedy the situation.


Order Cancellation Policy

We cannot always honor order cancellation requests. We are trying to fulfill all of our orders as quickly as possible to ensure that you have your cards for the holidays so each order is pulled from our inventory immediately after it comes in so we can ship it as quickly as possible. Please see our return policy.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at shop@say.ae